Troy Australia’s commitment to protecting your privacy
Troy Australia Limited is committed to the protection of your privacy. Troy Australia upholds your right to privacy protection under the Commonwealth Privacy Act 1988 as amended and we are required to comply with the National Privacy Principles in relation to the collection, use, disclosure and handling of personal information.
What is personal information?
Personal information is any information about you that identifies you or information by which your identity can be reasonably identified.
Why do we collect personal information?
Troy Australia collects personal information so that we are able to effectively provide you with goods and services. We may also use personal information to identify you and to allow us to better personalise and tailor our communications to you.
What information do we collect?
The types of personal information that we may collect will depend on the circumstances of collection and the kind of service that you request from Troy Australia.
We only collect personal information which is reasonably necessary for our dealings with the you and to understand and meet your requirements, to conduct our business activities and meet our legal obligations.
How do we collect your personal information?
Personal information is generally collected during the course of our relationship with you. We may collect personal information about you when you deal with us over the telephone, send correspondence, visit websites that we operate or through personal contact. There may be occasions when we collect information about you from a third party, for example from a work associate who provides such information to us or from a database provided to us.
We may collect some personal information when you use the internet or otherwise communicate with us through electronic means. We may also collect information relating to the pages on websites that we operate which you visit.
Troy Australia may provide your registration details together with any Virtual Conference sessions that you attend, to the Conference Sponsors. The Conference Sponsors may use this information to contact you regarding their products and services.
How we use your personal information?
Our policy is only to use personal information for the purpose which was either specified or reasonably apparent at the time when the information was collected. We may also disclose the information collected for any other secondary purpose for which the individual would reasonably expect it to be used.
We use the personal information that we collect to provide our services to you, to fulfil administrative functions associated with these services, for example billing, to enter into contracts with you and/or third parties and for marketing and client relationship purposes.
When we collect your personal information, we will give you the option of advising us that you do not want us or any third party to use the information for any secondary purpose. You may also at any later date notify us of your preference on this issue by contacting our privacy officer (see below for contact details).
Access to and correction of information we hold about you We will on request provide you with access to the personal information we hold about you in accordance with the National Privacy Principles. If we decline to give you access in certain circumstances, we will provide you with reasons for this. To request access, please contact our privacy officer (see contact details below).
Ensuring your personal information is up to date
We will take reasonable steps to ensure that your personal information is accurate, up to date and complete whenever we collect or use it. You may contact us at any time to update your personal information or to tell us that the information is
inaccurate or incomplete.
We will take all reasonable precautions to safeguard your personal information from loss, misuse, unauthorised access, modification or disclosure. We use a variety of physical and electronic security measures including restricting physical access to our offices and network security measures (such as systems access, firewalls, data encryption) over our electronic systems.
Our staff are required to maintain the confidentiality of any personal information held. If other parties provide support services, we require them to agree to appropriately protect the privacy of the information provided to them.
We are required to undertake a Privacy Impact Assessment on any internal material project likely to affect the production, use, retention or handling of personal information we hold. Such assessment is conducted having regard to the Guide to undertaking privacy impact assessments (PIA Guide) issued by the Office of the Australian Information Commissioner (OAIC).
Online Privacy Issues
(a) Online collection of personal and aggregated data
We will collect personal information from websites operated by us where you register for email bulletin services, register as a member or purchase goods or services through the website. We will use this information for providing the relevant service to you and in other ways described in this policy.
We may also collect other information when you access a website operated by us - some of this is personal information and some of it is not - to optimise our goods and services including our web pages for your computer. This information will include the identity of your internet browser, the type of operating system you use, your IP address and the domain name of your internet service provider. This information is aggregated for reporting purposes. Personal identifiable characteristics are removed, and users remain anonymous unless you have provided express consent to us to recognise your usage. This data is gathered by us to examine internet trends and demographics and to assist in improving websites operated by us and may be provided to third parties for marketing and research purposes.
(c) Links to other websites Some of the websites operated by us contain links to third party websites, being advertisers, sponsors or other companies that we have a relationship with. Although a website may be linked to a website operated by us, we are not responsible for the privacy practices of the linked website. Any concern that you may have in relation to privacy policies of a linked third party website should be directed to the operator of that website.
(d) Online disclosures From time to time we may have relationships with other companies that we allow to place advertisements on web pages of sites operated by us. As a result, when you visit a website operated by us, advertising server companies may collect information such as your domain type, IP address and clickstream information.
(e) Promotional electronic communications If you are receiving promotional e-mail or other electronic communications from us and you no longer wish to receive this information, please unsubscribe from receiving such communications by activating that option in the communication. Alternatively, you can e-mail us, and we will ensure that you no longer receive this information.
Do I have to be identified at all?
Whenever it is lawful and practical to do so, you may transact with us without providing personal information. This may however impact on the level of service we can provide to you.
Sensitive information can be information about your racial or ethnic origin, political opinions, membership of a political association, religious beliefs or affiliations, philosophical beliefs, membership of a professional or trade association, membership of a trade union, sexual preferences or practices, criminal record or health.
We will not usually collect sensitive information. However, if we do, it will usually be for the purposes of providing our goods or services. We will seek your consent to collect sensitive information if required by the National Privacy Principles.
Notifiable Data Breaches
We comply with the notifiable data breaches scheme in accordance with the Privacy Amendment Act 2017. Accordingly, we will notify individuals (and the OAIC) whose personal information is involved a notifiable data breach.
A notifiable data breach arises when the following three criteria are satisfied:
(a) there is unauthorised access to or unauthorised disclosure of personal information, or a loss of personal information, that we hold.
(b) this is likely to result in serious harm to one or more individuals; and
(c) we have not been able to prevent the likely risk of serious harm with remedial action.
In the context of a data breach, serious harm to an individual may include serious physical, psychological, emotional, financial, or reputational harm. If we have reasonable grounds to believe that a notifiable data breach has occurred, we will, as soon as practicable, notify the individual/s and the OAIC. We will review the incident and take action to prevent future breaches and consider reporting the incident to other relevant bodies, such as the police.
For further information
Please contact our Privacy Officer to ask for access to your personal information, if you have a complaint concerning the privacy of your personal information or if you would like more information.
Troy Australia Limited
Phone: 1300 TROY AU
Further information regarding privacy can be obtained from the Office of the
Australian Information Commissioner at www.oaic.gov.au.